In the conditions below, ‘we’, ‘us’ or ‘our’ refers to the Sovereign Network Group, and ‘our portal’ or ‘the portal’ refers to this online account and subsites.

This policy also discusses external and third party portals.

2. CONTENT ON THIS PORTAL

Sovereign Network Group makes every effort to make sure this portal contains content that is correct, complete and up-to-date.

When making decisions, such as financial decisions, you should not rely only on the content on this portal, and you should seek necessary professional advice. Content on this portal should not be used as official financial, legal or other advice.

Third party content

Occasionally we may publish content on our portal that belongs to a third party. We cannot be held responsible for the quality or accuracy of the content.

3. LINKS

Links to other websites

Where this portal contains links to external websites, web pages and downloads, we make every effort to make sure they are relevant, current and appropriate. However, we do not have control over external websites. We cannot take responsibility for the content and reliability of external websites, and you use them at your own risk. Where this portal links to third party websites, we are not recommending their goods, services or materials.

Third party content

Occasionally we may publish third party content on our portal but we cannot be held responsible for the quality or accuracy of such content nor for anything that happens as a result of such content.

Links to our portal

If you include a link on your website to this portal, it must always be displayed in a full browser window. It must never be displayed within frames on any external webpage. Please use the target value ‘_top’ or ‘_blank’ in your HTML hyperlink tag. Please always link to a webpage as a whole; do not link to individual images or any other page element. Embedding any image or page element from our portal on any external webpage is also prohibited.

4. PRIVACY AND SECURITY

The personal information you give us will be used or stored lawfully, in accordance with the Data Protection Act. For further information, please see our Privacy Statement and the Information Commissioner’s Office Website. We also have a Cookie Policy that describes how we use cookies and other tracking technology on our portal.

We make every effort to make sure our systems and portal are free from viruses. However, please make sure your computer is running properly and uses up-to-date anti-virus software.

We do not accept responsibility for any issues you experience on your computer or other devices as a result of using our portal or from downloading software to improve your experience of our portal.

5. COMPETITION TERMS

We may run competitions or promotions on our portal. These will have additional terms and conditions.

6. PARENTAL/GUIDANCE RESPONSIBILITY

Children or dependents using our portal should be guided by parents or guardians. Anyone aged 16 and under must get consent from parents or guardians before giving us personal information.

7. Copyright and trademarks

All trademarks and content on this site, including logos, designs and functionality, are owned by Sovereign Network Group, or are used by licence or agreement with third parties. They are protected by UK and international copyright and all rights are reserved.

Our portal can only be used for personal use. You must not use our portal for commercial or business purposes. Sovereign Network Group is not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity. You may copy, download and print content from the portal for personal use, but you must not use our portal in any other way unless we have indicated that you may do so.

You must not change any print or digital copies of materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences, or any graphics without using text.

You must not use content from our portal to market properties on any other websites without getting consent from us, whether or not you have been instructed to do so by the property’s owner or anyone else.

You must not use our content in any way which may imply that we have allowed you to do so, or which may imply that you are our agent or represent us in any way, unless you have our written consent.

Your limited rights to use our content will end immediately if you do not follow all of the above requirements. If we do end your rights to use our content, you must immediately delete any of our content from your systems, arrange for content to be deleted from any other third party websites where you have uploaded content, and destroy any print copies of our content.

8. PROVISION OF ONLINE SERVICE

We aim to make our portal available 24 hours a day, but we will not be held responsible if the portal is unavailable or experiencing issues for any period of time. Where it is within our control, e.g. when carrying out essential maintenance to improve our portal, we will try to make sure that any disruption to our online services is minimal and we will give advance notice where possible.

We will not be held responsible if information you submit on our portal is lost, erased, modified, not received, or stored or displayed incorrectly.

9. YOUR USE OF THIS PORTAL

You cannot:

• Impersonate a customer or any other person.

• Give us false or misleading information.

• Upload computer viruses or any other harmful file, programme or application that may damage our portal, systems or our users’ systems.

• Use language that is likely to cause offense to others or be in any way offensive when submitting information, creating user accounts, or communicating with staff or other portal users.

• Use the portal for any unlawful purpose.

We have the right to take appropriate action against anyone who breaks the above code of conduct.

10. CLAIMS AND ACTIONS AGAINST OTHER USERS

We are not responsible for how a third party individual or company may use the content on our portal. If you want to make a complaint or claim against anyone else who uses our portal, you must do this on our own and independently of Sovereign Network Group.

We are not responsible for any loss or damage experience by a user as a result of:

• Using our portal; or

• Using or relying on content contained on our portal.

For business users, we will not be responsible for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of business opportunity, goodwill or reputation; or

• any direct or indirect loss or damage.

11. PORTAL CHANGES

We have the right to change or remove any part of the portal at any time without notice.

These portal terms and conditions were last updated on 14 March 2025.

12. CHANGES TO THESE TERM

We have the right to make changes to our terms and conditions at any time. We may need to change our terms and conditions if there are changes in the law or changes to our services or our portal. By using our portal, you accept these changes. If you do not agree with any changes made, you should not use our portal.

13. CONTACT

If you have any questions about our portal or these terms and conditions, please contact us.